Leazes Head Terms and Conditions

Leazes Head operates under English Law and subscribes to a common code of practice applicable to the UK hospitality industry as recommended by ‘Visit Britain’ on behalf of the UK travel and tourism industry.

By booking your holiday/trip with Leazes Head B&B you are agreeing to the following terms and conditions:

Payment Details

If booking online, payment is in full by paypal, if paying by cash or cheque a deposit of £20 is required, the balance of the  payment is due on arrival.

Prices

The price includes accommodation and breakfast. There are also complementary tea and coffee making facilities in all rooms.

Cancellation and Insurance

Once you have booked your holiday, our agreement with you is a legal contract. If you need to cancel, please contact us as soon as possible.

If cancelled less than 14 days before arrival then a charge equal to 50% of the stay will be made.

If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.

Reduction & No Show

In the event of a no show or booking reduction (after arrival date) no refund will be given.

For this reason you may wish to consider taking out cancellation insurance.

Non-availability

We would only cancel your booking if your accommodation is unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was either not possible or acceptable to you, then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund.

Arrival

Your room will be ready for you from 4.00 pm on the day of your arrival, unless otherwise agreed in advance.  If you wish to arrive earlier to park or drop off luggage, please let us know in advance. Please let us know if you are likely to arrive after 8.00pm. Your bill for your accommodation will be payable on arrival.

Departure

Please be ready to leave your room by 10.00 on the day of your departure, unless otherwise arranged. To assist our cleaners, we ask that you leave the property in a clean and tidy condition.

Damages and Breakages

Please take care of our accommodation. You are responsible and liable for any breakages or damages, which you cause to the accommodation and its contents. Please let us know of ant instances as soon as they occur. We do not usually charge for minor breakages, but we may send you an invoice if the damage or breakage is significant.  We may consider an additional charge of up to £100 (dependent on the damage and disruption caused) if you do not report the damage as soon as it occurs.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless it is proven to have been caused by a negligent act by ourselves or contractors whilst acting in the course of employment.

Web Site and Brochures

We make every effort to ensure that the information contained on our web site and brochures is accurate. We do however reserve the right to make any small changes and we accept no liability for minor inaccuracies.

Dogs

Sorry – Dogs are not permitted at Leazes Head.

Smoking

In consideration to all our guests and to comply with the law, Leazes Head is non smoking. Guests may smoke in the car park.

Parking

Leazes Head has parking spaces for up tp 6 vehicles. There are no designated disabled parking bays. Parking is at the owners risk.

If you wish to leave your vehicle after you have ‘checked out’ to walk The Wall, please enquire, there will be a charge of £5 per day.

Lost Keys

Please take care of the room keys.If lost a charge of £5 per key will be incurred.

Lost Property

We are happy to return items that have been left following departure. However there will be a minimum charge of £5 to cover postage and packing.